Welcome to FAH Super Speciality Hospital, a unit of FAH Healthcare Pvt. Ltd. ("FAH Hospital", "we", "our", or "us"). We respect your privacy and are committed to protecting the personal information you share through our website.
This Privacy Policy explains how we collect, use, store and protect your information when you visit https://www.fahhealthcare.com/, request an appointment or contact us.
1. Information We Collect
We may collect the following types of information:
Personal Information- Full name
- Mobile number
- Email address
- Contact details
- Preferred medical speciality or department
- Appointment requests
- Medical details voluntarily shared with us
- Information required for patient care and hospital services
- IP address
- Browser and device information
- Website usage information
- Cookies and similar tracking technologies, where enabled
2. How We Use Your Information
We may use your information for the following purposes:
- To process appointment requests.
- To contact you regarding consultations and hospital services.
- To provide information about our medical departments and facilities.
- To respond to your questions and enquiries.
- To coordinate patient care and healthcare services.
- To improve our website and user experience.
- To maintain hospital records and comply with applicable legal requirements.
- To communicate important service-related updates.
3. Medical Information and Confidentiality
We understand that medical information is sensitive and personal. FAH Hospital takes reasonable steps to maintain the confidentiality of patient information and restrict access to authorised personnel who require it for healthcare, administrative or legal purposes.
4. Sharing of Information
We do not sell or rent your personal information to third parties.
However, we may share relevant information when necessary with:
- Doctors and authorised medical professionals.
- Hospital staff involved in patient care.
- Diagnostic laboratories and healthcare service providers.
- Technology and website service providers.
- Insurance companies, where required for authorised claims.
- Government authorities or regulatory bodies when legally required.
5. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and enhance user experience.
You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
6. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security of information transmitted over the internet.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, provide healthcare services, maintain required records and comply with applicable laws.
8. Your Privacy Rights
Subject to applicable laws, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally permissible.
- Withdraw consent where processing is based on consent.
- Raise concerns regarding the use of your personal information.
9. Third-Party Websites
Our website may contain links to third-party websites, social media platforms or external services. FAH Hospital is not responsible for the privacy practices or content of these external websites.
10. Children's Privacy
Personal information relating to children should be provided by a parent or lawful guardian wherever required under applicable laws. We handle children's personal information in accordance with applicable legal requirements.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality or applicable laws. Any updated version will be published on this page with the revised effective date.
12. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy, please contact us:
FAH Super Speciality Hospital
A Unit of FAH Healthcare Pvt. Ltd.
E-3/NH4&5, Amrapali Yojna, IIM Road, Dubagga, Lucknow – 226003, Uttar Pradesh, India.